Terms and Conditions

Terms and Conditions of use of the official website of the company (Digital Mobility Solutions).

Reviewing an Reading the Terms and Conditions of Using the Site:

The process of accessing the site, browsing and downloading materials or copying contents is referred to with the word "use" of this site. Please carefully read the terms and conditions set forth below and in particular the privacy and confidentiality

statements before using this site.

To access this site and use it, the user is supposed to have read these terms and conditions and understood its content, and the use of this site is acceptable subject to the provisions of these terms and conditions, and in the case of non-compliance with these conditions, the user must cease the use the site immediately.

Please note that these conditions may change from time to time, at our discretion. Users are advised to read the site conditions and potential changes regularly, in case you need a hard copy you can send a request by email including your contact information.

Ownership of the site and content:

This site is owned along with its contents, and is the responsibility of operations and management of Digital Mobility Solutions, a company incorporated under the laws of the Kingdom of Saudi Arabia and headquartered in Takhassusi Street, Riyadh, Kingdom of Saudi Arabia. Phone: +966506305055

Authorized use and misuse of the site:

According to these conditions, Digital Mobility Solutions gives you a limited, restricted, personal, non-transferable, non-sublicensable, revocable license to access and use the Site only as expressly permitted in the Terms of Use. Except for this limited license, we do not grant you any other rights or license with respect to the Site; any rights or licenses not expressly granted herein are reserved. The content and information on the Site, as well as the software and infrastructure used to provide such content and information, is proprietary to Digital Mobility Solutions.

Accordingly, as a condition of using the Site, you agree not to use the Site or its contents or information for any commercial or non-personal purpose (direct or indirect) or for any purpose that is illegal, unlawful or prohibited by the Terms of Use and public morals. Moreover, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from the Site except with our prior written authorization. In addition, you agree not to:

Broadcast any unauthorized promotional materials, or any other form of seduction ("spam"). Use the Site or its contents for any non-authorized commercial purpose Publication of any information and / or data and / or advertising and / or marketing of any product and / or incitement to an act or omission to act considered illegal by the sharia law and / or the law and / or public order and / or morals, including but is not limited to: crime and / or breach and / or violation and / or abuse and / or encroachment. Transfer of any data that contain viruses, spyware or other malicious programs Disclosure of materials shared, or dissemination of material that may infringe on the intellectual property rights of any person, or may be offensive or defamatory, or prohibited.

Access, monitor or copy any content or information of the Site using any robot, spider, scraper or other automated means or any manual process for any purpose without our express prior written permission

Tampering with data, information, and attempt to modify or destroy any security or documentary procedures. re-sell, use, copy, monitor display, download or reproduce any content or information, software, products or services available on the Site for any commercial or competitive activity or purpose; "frame", "mirror" or otherwise incorporate any part of the Site into any other website without our prior written authorization. No guarantees or responsibility on the company:

While, Digital Mobility Solutions will make reasonable efforts to ensure the accuracy and correctness of information, it does not guarantee, or make any assurances regarding the site and / or with respect to the information on it.

The user will enter the site and use the information voluntarily and take responsibility for any risks that might occur as described in these conditions. Users remain solely responsibility for evaluation and interpretation, as well as verification of information prior to use or rely on. Digital Mobility Solutions declares explicit rejection of any claims or warranties of any kind, either explicitly or implicitly, as well as the accuracy and completeness of the information provided through this site for a particular purpose, and / or any service or product

Limitation of Liability:

Digital Mobility Solutions does not accept liability for any loss or damage of any kind and in any way as a result of or in relation to the login or inability to gain access to this site, nor from the use of or reliance on any of the information contained on this website, including, but not limited to, viruses that can infect computer equipment, software or data, to the maximum extent of this responsibility being excluded under the law. Also, Digital Mobility Solutions does not assume responsibility for damages resulting from the use of electronic means of communication, such as, but not limited to, damages caused by the delay, or the delivery of e-mails, failure, or interception or manipulation of electronic communications by third parties, or computer programs used to send electronic messages and viruses.

Privacy and confidentiality:

While we appreciate your interest in the site, we believe that your rights to ensure privacy and confidentiality are important to us. Therefore, Digital Mobility Solutions is committed to protecting the privacy and confidentiality on this site and will take reasonable steps to ensure the storage and transfer of your data is done in a secure manner through the internet with the current common technologies available. While this applies to all personal information collected automatically or tools that allow computers to communicate with the visitor during his visits to the site, Digital Mobility Solutions does not warrant or make any guarantees that your data will be 100% safe.

Utility Cookies:

Please note that the site may store some utilities in the private automated computer when you visit our site on the internet or register for any service or make inquiries. This allows us to automatically identify your account when you visit us the next time.

It is known that most of the surfers on the internet automatically accept these terms, yet it is possible for the user to define the use of these tools independently by adjusting their own browser. Note that the nature of the information that we get about the computer can include IP address on the internet, the date and time of access to our network and parts of the site visited. The purpose of collecting this information is to monitor the feasibility of the use of our network for statistical purposes and to send you information about our company, as well as our new products and services to suit your requirement. You – the user – would be able to adjust your browser to inform you of whether or not this information is withheld. In this case, some features of the site may not be available to you.

Collection and use of data:

We collect personal data when we get them from you personally, by registering, or filling out forms or e-mail within the requested products or services, inquiries or requests or other situations in which you have chosen to provide information to us.

The data processing will be done for the purposes of response and / or completion of any request from you whether it was information or advice and provide better services by sending you information about our company and new products or services that may be of importance to you. For this purpose, we can share our affiliated companies that also process data in accordance with the privacy and confidentiality of the data requirements. At all times you can request access to data and / or corrected and / or deleted. For these purposes, please send us a request to our address.

Other sites related to this site:

This site can provide links; references or other external sites and / or others that are not linked to Digital Mobility Solutions.

Terms of use of this website or the provisions of these links does not apply to other websites. You must check the site-specific provisions separately, as Digital Mobility Solutions assumes no responsibility for the content of such other websites. Please note that this privacy statement and use of utilities above does not apply to the collection and processing of data on other sites. Digital Mobility Solutions will not take responsibility for any injuries or damages of any kind arising from your access to such sites, or the inability to access or use of these sites and other information provided thereon, does not use or rely on any other information about these sites. Note that the purpose of any links to other sites is merely for the convenience of users of this site.

Information provided by the user:

Digital Mobility Solutions reserves the right to use or copy all communications and information and / or materials submitted or sent from the user through the website in any inquiries and / or exchange with us. And by sending such material to Digital Mobility Solutions, you agree for it to be used by Digital Mobility Solutions at its discretion. Digital Mobility Solutions does not seek any sensitive materials, data of private property or confidential information from visitors. You must be careful, and we suggest you do not upload any inappropriate material onto the site. You hereby agree to indemnify Digital Mobility Solutions from any damages and the release of responsibility against all claims and liabilities incurred or may incur as a result of the use and / or exploitation of these materials.

Products and services:

All information provided via this site by or on behalf of Digital Mobility Solutions with respect to its products and services, both in the nature of the data and recommendations is believed to be reliable, and remain the user’s responsibility to check and ensure completeness and accuracy of this information, products and services. The sale of all products and services is subject to Digital Mobility Solutions conditions and contractual standards and conditions of sale which are available free upon request. Digital Mobility Solutions does not take any responsibility regarding the use of other products and services as set forth in these contractual terms.

Intellectual property:

Unless stated otherwise, all intellectual property, including, but not limited to: copyright and content of symbols, trademarks, trade names and other information provided on the property on or via this website (whether text, images and other materials) owned by Digital Mobility Solutions or licensed to Digital Mobility Solutions that are protected by law.Digital Mobility Solutions allows using material from this site only for personal use or for non-commercial purposes and media as described above, subject to one or more of the following conditions:

1. It is prohibited to distribute or sell any part of this site for commercial or political purposes.

2. The user shall not modify any part of this site, subject to the copyright ("from Digital Mobility Solutions Website") on each copy or part thereof, and the date of copy.

3. You must seek prior written approval of Digital Mobility Solutions for any modifications to text as the material on the site is the intellectual property of the company and it strictly prohibits the misuse of any of its contents.

4. The user shall not interpret anything on this site as granting of license or right or any mark or patent or any right of intellectual property rights from Digital Mobility Solutions. And in particular may not use any trademarks and names and / or

any text and links to other sites without the prior written consent. By using this site, you give consent that as a user you do not acquire any ownership rights at all to download and use any material from the site.

5. Without prejudice to any criminal or civil proceedings available to Digital Mobility Solutions, the company reserves the right to block any user temporarily or permanently, if it is suspected any violation and/or use of the site for with prejudice.

Applicable law and jurisdiction:

The site can be accessed from various countries of the world. Each of these countries has laws that may differ from the laws and regulations in force in the Kingdom of Saudi Arabia and the user with access to the network agrees that the laws of the Kingdom of Saudi Arabia (without entailing any judicial disputes) apply to all issues arising from or relating to the use of the contents of this site, the information provided through this site, or materials contained in it. Users under this Agreement irrevocably agree to the decisions of competent courts in the Kingdom of Saudi Arabia with regard to these matters. While Digital Mobility Solutions is making every possible effort to ensure that the use of this site stays in line with the laws in force, it does not guarantee that the site or information available through it, or these conditions are compatible with the applicable law.

The prevailing language:

The original Arabic version of these Terms and Conditions may be translated into English or other languages. The translated version is an additional service for those who are non-Arabic speakers. In the event of a dispute over the contents or interpretation of these Terms and Conditions or in the event of any difference or conflict between the Arabic version and any other language version of these Terms and Conditions, the Arabic version shall be the applicable, dominant and decisive version.

Severability of texts and sentences:

If any of these conditions are partially void, the parties continue to adhere to the rest, and the void conditions will be replaced by the correct and legal provisions governing the different segments as much as possible.


In the case of the failure of Digital Mobility Solutions to exercise or enforce any right or provision from the provisions set forth in this document, then this should not constitute a waiver of such right or provision, and Digital Mobility Solutions shall have the right to exercise its right at any time.


You agree to indemnify and keep Digital Mobility Solutions harmless from any claims, actions, suits, losses or damages, including legal fees, attorney’s fees resulting from your violation of these terms, your use of the site or your placement of any content onto the website.

Entire agreement:

These terms constitute the entire agreement between the user and Digital Mobility Solutions . and supersede any prior responsibility and/or notice associated with any communication and/or information received from the user published on the website.

Cancelation Policy

Cancellation by the Customer 

Digital Mobility Solutions allows its customers to cancel their bookings. However, every booking done on Digital Mobility Solutions is subject to cancellation charges charged by the airline and Digital Mobility Solutions itself. The cancellation charges vary as per the airline, hotels, and transportation.

Packages booked under promotions, deals, or offers in certain circumstances cannot be cancelled and are non-refundable too. Please read through the terms and conditions of the deal/offer/promotion.

Under any circumstances, if Digital Mobility Solutions sees it necessary, it can cancel any booking for any reason whatsoever. The amount that has been booked, will be returned to the same account.

If the booking is cancelled, the person who signed the booking must notify The Company in writing as soon as possible. The charges will apply from the date on which written notification is received by The Company.

The Charges will be as follows:

Cancellation 60 days plus before departure (150 SAR)

Cancellation between 60-28 days before departure (500 SAR) per person. Cancellation 27-14 days before departure 30% per person.

Cancellation 14-7 days before departure 50% per person.

Cancellation 7-4 days before departure 100% per person

Cancellation by Digital Mobility Solutions

If Digital Mobility Solutions cancels your trip, except where it’s because you haven’t paid or you have been disruptive, you can have a refund or accept a replacement holiday from Digital Mobility Solutions of a similar standard and price if Digital Mobility Solutions can offer you one. Digital Mobility Solutions will also pay the compensation shown below (unless Digital Mobility Solutions has cancelled because of one of the reasons listed in ‘Events Beyond Our Control’ or where you haven’t paid) and Digital Mobility Solutions will refund the difference if the replacement holiday is of a lower price.

If Digital Mobility Solutions changes your trip

Digital Mobility Solutions aims to give you what we promise but, as Digital Mobility Solutions plans holidays a long time in advance, sometimes things can change. Digital Mobility Solutions can make a change at any time but will let you know before your holiday if there’s time.  Flight times given are for guidance only – your actual times will be shown on your e-ticket. Check that carefully when you receive it. Aircraft type can change and some facilities such as entertainment or advertised seat pitch may not be available. If Digital Mobility Solutions can’t provide a seat option, Digital Mobility Solutions will refund the price you paid for that option.  Occasionally, Digital Mobility Solutions may have to make a major change to your holiday such as a change of destination, a change of accommodation to a lower category, a change in flight time by more than 12 hours or a change of departure airport. A change in flight time that Digital Mobility Solutions need to make within 24 hours before you are due to fly is not a major change unless the time changes by more than 24 hours.  If Digital Mobility Solutions tells you about a major change after you book your holiday, you can accept the new arrangements offered by us; or accept a replacement holiday from us of the same or similar standard and price at the date of the change (we’ll always refund the difference in price if the replacement holiday is a lower price at the date of the change), if Digital Mobility Solutions is able to offer you one; or cancel your holiday with us and receive a full refund.  If Digital Mobility Solutions makes a major change, and you choose to cancel your holiday and receive a full refund, Digital Mobility Solutions will pay the compensation shown below, unless the change is because of an event beyond our control. Any compensation payable is based upon how many days before your holiday departure Digital Mobility Solutions tells you about a major change. Digital Mobility Solutions pays 50% of the compensation for each person who paid a child price. No compensation will be paid for free child places. 

How long before your holiday we tell you about a major change

Compensation per person

84 days or more


83 - 29 days

SAR 50

28 - 15 days

SAR 80

14 - 8 days

SAR 200

7 - 0 days

SAR 400

Events beyond the control of Digital Mobility Solutions

Examples of events beyond our control are: war, threat of war, riots, civil disturbances, terrorist activity or its consequences, industrial disputes, any failure to secure relevant flying rights, natural or nuclear disasters, fire, health risks, unavoidable and unforeseeable technical problems with transport, closed or congested airports or ports, actual or potential severe weather conditions, the imposition of sanctions or other Governmental action and any other similar events.


Customer raising refund requests, can do so from their log-in or drop a mail to support@ejourney.sa with booking details for further action.

Processing times for refund vary for every booking and shall be done at the earliest on receipt of the request. Refund for partially utilized tickets (for e.g.: a ticket booked for a round trip but used for just one way) may take longer.

The add-on service charges, convenience fee, and discount you have received using a coupon code are non-refundable. The final refund amount will be adjusted as per the deductions.

The refund amount will be credited back to the same account from where the payment was made. For example, if you have used a credit card, DigitalMobility Solutions will make an appropriate charge reversal and if it’s a debit card, the amount will be credited. The cancellation charges would be levied as per policy.

Please note that the bank may deduct the Foreign Exchange (FX) charges as applicable. For eg: If you have booked in SAR currency and have used a bank card with USD currency, then there would be Foreign Exchange (FX) rates involved to convert the currency from USD to SAR. The foreign exchange (FX) rates are updated daily and are derived from official sources.

Contact your bank to know more about Foreign Exchange (FX) rates charges.

Digital Mobility Solutions is an online travel agency that offers easy and convenient access to reservations in both English & Arabic. Digital MobilitySolutions shall be in a position to process customer  refunds against flight tickets only if the same has been refunded by the respective airline. In the circumstances wherein an airline discontinues its operations, Digital Mobility Solutions will not be accountable for the same and a decision on the refunds will be taken as per the airline’s stance and statement.

Customers obligations

The customer shall:

Cooperate with Service Provider in all matters relating to the service providing; respond promptly to any Service Provider request to provide direction, information, approvals, authorizations, or decisions that are reasonably necessary for the Service Provider to perform Service Providing in accordance with the requirements of this agreement; provide such customer materials or information as Service Provider may request and Customer considers reasonably (iv) necessary to carry out the Service Providing in a timely manner and ensure that such customer materials or information are complete and accurate in all material respects; and comply with all applicable laws in relation to the Service Providing before the date on which the Service Providing is to start.

Customer behavior in a Service Provider’s or their Supplier’s vehicle.

The customer is held expressly responsible for the customer’s behaviour and for the behaviour of all passengers who accompany the customer in the service Provider’s or their Supplier’s vehicle, and the customer is responsible to inform such passengers of the provisions of these Terms. If it appears to Service Provider or their Supplier that any passenger is engaged in unacceptable (for example, rowdy, raucous, or lewd) behaviour, then Service Provider, their Supplier, or the Chauffeur may refuse entry to the vehicle for that passenger, terminate the agreement for that booking and or cease the transportation and require that passenger to leave the vehicle. In such circumstances, the customer will still be liable to Service Provider for the full price of the booking, and neither the Service Provider nor their Supplier will be responsible or liable for any losses or costs to the customer or any passenger as a result of the incomplete performance of the transportation.

The customer accepts responsibility and will indemnify the Service Provider or their suppliers for any internal or external damage to or loss of the vehicle or any Service Provider or their Supplier property caused or incited to be caused by the customer or another passenger. The customer will be liable for cleaning and valet costs for the Service Provider or their Supplier vehicle if any passenger causes any spillage or suffers from an illness or in any other way causes the cleanliness of the vehicle to be of a lower standard than it was before the customer enters into the vehicle. The standard “Soiling Fee” is 200 SAR; however, Service Provider and their Supplier reserve the right to charge additional amounts for any downtime caused by vehicle(s) being taken off the fleet for cleaning.

Smoking is prohibited in the vehicle. If a customer or another passenger violates the no-smoking policy, they will be liable to pay not only the cost for the cleaning of the vehicle but also for the loss of any business that results from the related downtime of the vehicle. During the entirety of the transportation, all passengers must follow all applicable road and traffic regulations, including seat belt rules or regulations.

Any instructions given by the service provider or their supplier must be followed. It is prohibited for passengers to open vehicle doors while the vehicle is in motion, to throw any objects from the vehicle, and to stick body parts out of or shout from the vehicle.